RETURNS + EXCHANGES
Thank you so much for shopping with us! When it comes to purchasing online we know how difficult it can be to determine what works for you. With that in mind, we are excited to offer a return/exchange policy to make returning items easy.
Wild Ivy accepts exchanges and store credit only for qualifying items with their receipt. All Items must be unwashed, unworn and unused merchandise with the tag still on may be returned within 14 days of purchase date. All sale and clearance items, holiday, jewelry and gift boxes are final sale. Shipping charges will not be refunded.
Merchandise must be unworn, in original condition and with tags attached. If there are defects or damage to your return, it will be rejected by our return department.
Once returned item(s) is/are received, your item will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, you will receive an email containing a gift card code equal to the amount of the returned item(s), including sales tax (if applicable), minus the cost of the shipping label (if applicable), once your return has been processed. Gift Card funds are available immediately once your return is processed. These gift cards cannot be refilled and will only expire once the funds have been depleted.
For questions regarding a return or exchange please contact our return department via email at email@example.com. Please include the following information:
Date of Purchase:
Reason for return:
Request for exchange: (please include size)
You will be responsible to pay the shipping to send the product back to us, but if we are exchanging for a different product we are happy to cover the cost of shipping the new product back to you, in most cases. You may make returns or exchanges at our store front in Owasso, Oklahoma seven days a week.
Customers can exchange an item for a different size or color in the same style at no extra cost. Contact firstname.lastname@example.org directly if you have any questions regarding exchanges.
Please Note: Items marked *Final Sale* are not eligible for return or exchange unless otherwise approved by Customer Success.
Promo codes and Credit Vouchers are not valid on prior purchases. Items purchased with a promo code or Credit Voucher may be returned within 30 days of purchase for a refund of the price paid for the item(s). Shipping charges will not be refunded. Expired promo codes or Credit Vouchers will not be accepted.
*Swimwear with tampered or missing liners will be refused and no refund will be issued*
*Items smelling of perfume, marked with makeup, showing signs of wear, or with traces of animal hair are not valid for return and no refund will be issued.*
*Shoes must be returned with the original shoebox or shoe bag intact and unaltered, the shoebox cannot be used as a package. Any tape or labels placed on the shoebox will result in the package being refused and no refund will be issued*
*Any returns containing an item outside of the policy will be subject to a $5.00 restocking fee and no refund will be issued.*